Reference

Legal terms for your tanca4d account

Our legal page puts account access, wallet records, cookies, and support routes in one place before you open an account.

Indonesia access termsDANA wallet contextOVO record checksGoPay and QRIS receiptsAccount step: verify mobile
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tanca4d Legal terms for your tanca4d account
CONTACT ROUTES

Contact us about legal matters

Legal questions need a clear route, not a general chat queue. We separate account access questions, wallet record checks, and data correction requests so your message reaches the right support desk.

Live chat 09:00-01:00 WIB Use live chat for access terms, cookie questions, or a wallet record that looks different from your DANA, OVO, GoPay, or QRIS receipt. We confirm your registered mobile number before discussing account data.
WhatsApp legal queue Message our WhatsApp channel when you need to ask about a locked profile, name correction, or login dispute. Send your account ID and time stamp first, then wait for our support desk to ask for more details.
Email [email protected] Use email for longer legal requests, including data access, retention questions, or written confirmation of a term. We answer in order, keep the thread attached to your account, and avoid discussing another person’s records.
RECORD CARE

How we handle legal records

Your legal record starts when you create a profile, verify your mobile number, accept the terms, or move funds through DANA, OVO, GoPay, or QRIS.

Account data

We store the name, mobile number, login record, device signal, and wallet references attached to your profile. This helps us confirm that a legal request comes from you before we discuss access or correction.

Cookie use

Cookies help us keep your session active, remember language settings, and detect repeated failed logins. You can clear browser cookies on Android Chrome or iOS Safari, but you may need to sign in again afterward.

Payment records

DANA, OVO, GoPay, and QRIS entries are kept as transaction references, not as a public activity feed. If a wallet time stamp differs from your account screen, send both records to support for checking.

Security changes

Password edits, mobile number changes, and device resets sit under Profile > Security. We may pause sensitive wallet actions during a security change so the account owner can confirm the request.

Retention handling

We keep legal and wallet records for the period needed to manage disputes, account safety, and local legal duties. When data is no longer needed, we remove or reduce it according to our internal retention schedule.

Correction requests

If your name, mobile number, or receipt reference is wrong, contact us before creating another account. We compare your request with account history and may ask for a matching payment receipt.

Legal questions before you join

These answers cover the legal points you may check before opening an account or continuing after a wallet action. We keep the wording practical: what we collect, why we keep it, how you contact us, and when local law affects access. If your situation involves another account holder, we can only discuss the records that belong to your own verified profile.

Access and eligibility depend on local law and are available only where local law permits. Before you open an account, check the rules that apply to your location and confirm that your profile details are accurate.

You accept our account terms, privacy handling, cookie use, wallet record rules, and support verification process. The acceptance is tied to your mobile verification and later activity, including DANA, OVO, GoPay, or QRIS records.

We keep profile details, login history, device signals, security changes, and wallet references linked to your account. These records help us answer disputes, confirm ownership, and manage legal requests without exposing your data to another person.

Contact live chat, WhatsApp, or [email protected] with your account ID, registered mobile number, and the field you want corrected. We compare the request with your account history before changing legal or wallet records.

We discuss legal and wallet records only with the verified account holder. If another person contacts us, we will not share profile data, payment references, login history, or security actions linked to your account.

Cookies support sign-in status, language choice, and security checks during account use. If you remove them in your browser, the legal terms still apply, but you may need to verify your session again.

Send the DANA, OVO, GoPay, or QRIS receipt time, your account ID, and a short description through support. We compare the wallet reference with account records before making any legal or balance-related correction.

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